Patient Happiness Program

INTRODUCTION

The “Patient Happiness Program” describes how patient happiness and satisfaction have evolved into a main and leading excellence standard for the performance of a best-in-class healthcare organization in terms of quality, safety, and service. The patient experience is a journey that may propel a healthcare company to the pinnacle of patient care. However, if it is inefficient, it may affect an organization’s reputation and long-term viability.

This training gives participants the information and skills they need to build and implement a patient experience-based framework to improve their organization’s overall performance. Participants will learn how to construct high-performing and engaged healthcare teams, establish and maintain effective clinical relationships, and use patient-centered care techniques and technologies.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Attract and retain customer-focused personnel that are committed to offering the greatest and most sensitive, but efficient, patient care.
• Utilize important internal and external communication tactics to establish and maintain strong clinical partnerships.
• Create a coaching culture that promotes constant excellence in care and service.
• Recognize and resolve disparities in patients’ values, preferences, and reported requirements.

WHO SHOULD ATTEND THIS COURSE?

• Management of Hospitals and Healthcare
• Patient Affairs Managers
• Patient Affairs Professionals
• Quality Management in Hospitals and Healthcare Organization

TARGETED SKILLS

• Communication skills
• Patient-Centered Care
• Customer (Patient)-Focused
• Patient satisfaction
• Patient plan tree
• Patient service and care
• Patient happiness