Customer Relationship Management
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Customer Relationship ManagementActive Listening Skills for Customer Relationship Managers
Duration: 5 DaysActive listening abilities are required for a correct comprehension of the other person's perspective, navigating through conflicts, and maintaining effective negotiati...
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Customer Relationship ManagementAnalyzing Trends for Effective Customer Relationship Management
Duration: 5 DaysWith the passage of time, the CRM (customer relationship management) system has evolved from a simple tool to an all-encompassing contact management programme. Being aw...
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Customer Relationship ManagementAnger Management for Service Personnel
Duration: 5 DaysAnger is a universal emotion. You don't have to be a psychologist to see that controlling anger successfully is a skill that few people, organizations, and civilization...
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Customer Relationship ManagementClient Management Skills
Duration: 5 DaysClients’ matters and management is important, whether they are external or internal, and how they are treated should not be left to chance. This course is intended to...
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Customer Relationship ManagementCustomer Experience Management
Duration: 5 DaysEvery encounter at every customer touchpoint must be extraordinary for a great customer experience. Customer Experience (CX) refers to the creation and successful manag...
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Customer Relationship ManagementCustomer Relationship Management in Retail
Duration: 5 DaysClient Relationship Management enables retailers to have a deeper understanding of their customer base, including who they are, what they enjoy, and how they engage wit...
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Customer Relationship ManagementCustomer Retention Strategies
Duration: 5 DaysCustomer retention is a proactive strategy for retaining existing customers. Customer retention is tough to describe precisely because it is a fluid process. A simple d...
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Customer Relationship ManagementCustomer Service and Team Building Training
Duration: 5 DaysDo you need a practical, enjoyable, and well-respected team development and culture change programme for your customer service staff? This training course offers a t...
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Customer Relationship ManagementCustomer Service Mastery
Duration: 5 DaysCustomer service distinguishes one company from another. While competing items are typically comparable and easily replicated, exceptional customer service is a compreh...
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Customer Relationship ManagementCustomer Service to Customer Relationship Management
Duration: 5 DaysWhile having marketable products and services is critical to a company's success, there are other things to consider. Customers must be shown that you care if they are ...
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Customer Relationship ManagementCustomer Service Toolbox: Actively Engage Your Customers
Duration: 5 DaysThis course will equip you with Your Customer Service Toolbox, full of unique yet realistic and actionable best practices that you can immediately apply to your role as...
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Customer Relationship ManagementCustomer Support, Customer Service, and Customer Experience Masterclass
Duration: 5 DaysWhen you proactively give excellent customer service, you delight customers and turn them into raving fans. Customer services is when you respond to customer issues, pl...