MM-CRM014

Analyzing Trends for Effective Customer Relationship Management

INTRODUCTION

With the passage of time, the CRM (customer relationship management) system has evolved from a simple tool to an all-encompassing contact management programme. Being aware of some of the top CRM trends might help you stay ahead of the competition and be an essential part of the game. In order to keep growing in this this competitive world one must know about various trends of CRM. Here in this course you will learn about emerging trends of CRM and learn to analyze these trends of CRM.

 

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

  • Short lectures
  • Brainstorming
  • Case studies
  • Group activities
  • Role playing

 

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

  • Know the importance of learning about CRM trends
  • Learn about various trends of CRM.
  • Identify most effective trends of CRM
  • Learn to analyze trends of CRM

 

WHO SHOULD ATTEND THIS COURSE?

  • CRM professional
  • Executives
  • Decision makers
  • Sales managers
  • Business partners
  • Managers
  • Heads of departments
  • Marketing professionals
  • Customer service professionals
  • Anyone who is seeking improvement in skills for enhanced performance and career development

 

TARGETED SKILLS

  • Seeking input and different perspectives
  • Market analysis
  • Customer orientation
  • Conceptual thinking
  • Balanced decision making
  • Quality orientation
  • Analyzing trends
  • Performing analysis
Course Code: MM-CRM014 Category:

Available Options

LocationLanguageMode of TrainingDurationDate 
OnlineEnglishVirtual5 Days17-21 Mar 2024
Kuwait (Kuwait City)EnglishFace-to-Face5 Days24-28 Mar 2024
Ghana (Accra)EnglishFace-to-Face5 Days9-13 Jun 2024
Maldives (Male)EnglishFace-to-Face5 Days2-6 Jun 2024
Egypt (Cairo)EnglishFace-to-Face5 Days9-13 Jun 2024
India (New Delhi)EnglishFace-to-Face5 Days9-13 Jun 2024
Qatar (Doha)EnglishFace-to-Face5 Days24-28 Mar 2024
UAE (Dubai)EnglishFace-to-Face5 Days24-28 Mar 2024
Bahrain (Manama)EnglishFace-to-Face5 Days2-6 Jun 2024
Russia (Moscow)EnglishFace-to-Face5 Days24-28 Mar 2024
India (Mumbai)EnglishFace-to-Face5 Days2-6 Jun 2024
Oman (Muscat)EnglishFace-to-Face5 Days17-21 Mar 2024
Singapore (Singapore City)EnglishFace-to-Face5 Days2-6 Jun 2024
Armenia (Yerevan)EnglishFace-to-Face5 Days9-13 Jun 2024
Azerbaijan (Baku)EnglishFace-to-Face5 Days17-21 Mar 2024
Location

Armenia (Yerevan), Azerbaijan (Baku), Bahrain (Manama), Egypt (Cairo), Ghana (Accra), India (Mumbai), India (New Delhi), Maldives (Male), Oman (Muscat), Qatar (Doha), Russia (Moscow), Singapore (Singapore City), UAE (Dubai), Kuwait (Kuwait City), Online

Language

English

Mode of Training

Face-to-Face, Virtual

Duration

5 Days

Date

1-5 Oct 2023, 10-14 Dec 2023, 10-14 Mar 2024, 11-15 Jun 2023, 12-16 Nov 2023, 14-18 May 2023, 17-21 Mar 2024, 19-23 Feb 2023, 19-23 Mar 2023, 19-23 Nov 2023, 2-6 Apr 2023, 2-6 Jun 2024, 21-25 Jan 2024, 21-25 May 2023, 24-28 Mar 2024, 26 Feb-2 Mar 2023, 26-30 Mar 2023, 26-30 Nov 2023, 28 Jan-1 Feb 2024, 3-7 Mar 2024, 4-8 Jun 2023, 5-9 Mar 2023, 7-11 Jan 2024, 9-13 Apr 2023, 9-13 Jun 2024