Customer Relationship Management
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Customer Relationship ManagementDesigning Effective KPIs for CRM
Duration: 5 DaysTo make the CRM objectives quantifiable, they must first be assigned particular KPIs that are chosen to objectively measure a specific component of the corporate strate...
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Customer Relationship ManagementDigital Customer Service Masterclass
Duration: 5 DaysCustomers' expectations have risen tremendously as a result of social media and digital platforms. They want to communicate with companies through social media, instant...
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Customer Relationship ManagementEffective Customer Retention
Duration: 5 DaysClient retention is a statistic used by organizations to track customer loyalty over time and determine overall success. Companies will adopt numerous techniques to dec...
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Customer Relationship ManagementEmotional Intelligence for Effective Customer Relationship Management
Duration: 5 DaysEmotional intelligence is a crucial and beneficial talent for CRM professionals. According to data, 90% of top performers across all industries had high levels of emoti...
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Customer Relationship ManagementEssentials of Risk Management in CRM
Duration: 5 DaysRisk in CRM is a developing topic that has attracted worldwide attention since all enterprises and institutions must have a strong culture, framework, and rules to assu...
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Customer Relationship ManagementHandling Complaints Tactfully Over E-mails
Duration: 5 DaysEmail customer service is designed to provide clients with faster replies and solutions while helping businesses to save operational expenses. When email threads are se...
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Customer Relationship ManagementHandling Difficult Customers Professionally
Duration: 5 DaysAlthough the customer is always correct, this does not imply that all clients are simple to work with. Anyone who has ever worked with customers will tell you that they...
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Customer Relationship ManagementManaging Customer Feedback
Duration: 5 DaysThere is no doubt that excellent customer service has a positive influence on a company. This course of managing customer feedback will provide you with the skills y...
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Customer Relationship ManagementRole of Proactivity in Effective Customer Relationship Management
Duration: 5 DaysBeing efficient and proactive with clients means getting the fundamentals right. By integrating our customer service or communication abilities (questioning, listening,...
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Customer Relationship ManagementStrategies to Impress your Customers
Duration: 5 DaysDo you want to impress your clients? We're all looking for something. In the competitive world of customer service, happy customers are important. In business, it is no...
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Customer Relationship ManagementThe Complete Course on CRM for Beginners
Duration: 5 DaysWhen first beginning to create a relationship with a consumer, it is critical to capture the information in a way that is easily accessible. This customer relationship ...
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Customer Relationship ManagementTime Efficiency Skills for CRM Professionals
Duration: 5 DaysIf you work in CRM, you understand the importance of every hour spent productively or inefficiently. You are encouraged as a CRM expert to master time management in you...