Location | Armenia (Yerevan), Azerbaijan (Baku), Bahrain (Manama), Egypt (Cairo), Ghana (Accra), India (Mumbai), India (New Delhi), Maldives (Male), Oman (Muscat), Qatar (Doha), Russia (Moscow), Singapore (Singapore City), UAE (Dubai), Kuwait (Kuwait City), Online |
---|---|
Language | English |
Mode of Training | Face-to-Face, Virtual |
Duration | 5 Days |
Date | 1-5 Oct 2023, 10-14 Dec 2023, 10-14 Mar 2024, 11-15 Jun 2023, 12-16 Nov 2023, 14-18 May 2023, 17-21 Mar 2024, 19-23 Feb 2023, 19-23 Mar 2023, 19-23 Nov 2023, 2-6 Apr 2023, 2-6 Jun 2024, 21-25 Jan 2024, 21-25 May 2023, 24-28 Mar 2024, 26 Feb-2 Mar 2023, 26-30 Mar 2023, 26-30 Nov 2023, 28 Jan-1 Feb 2024, 3-7 Mar 2024, 4-8 Jun 2023, 5-9 Mar 2023, 7-11 Jan 2024, 9-13 Apr 2023, 9-13 Jun 2024 |
The Complete Course on CRM for Beginners
INTRODUCTION
When first beginning to create a relationship with a consumer, it is critical to capture the information in a way that is easily accessible. This customer relationship management (CRM) certification training course prepares you to comprehend and implement CRM concepts and effectively manage relationships.
The business requires important follow-up, and consumers appreciate it when someone goes above and beyond to help them. This course provides participants with a deeper understanding of the CRM’s many functions and a high degree of customer satisfaction.
This training session will prepare the employee to assist the client with all of the information easily available in the Customer Relationship Management System, ensuring a fact-based relationship.
COURSE METHODOLOGY
This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;
- Short lectures
- Brainstorming
- Case studies
- Group activities
- Role playing
COURSE OBJECTIVES
The attendees of this Certificate Program will be able to:
- Recognize the need of a Customer Relationship Management (CRM) system.
- Understand the finest CRM implementation methods.
- Describe the value created by the customer relationship management technology.
- Assist teams and individuals in strategizing and establishing significant milestones for using the CRM.
- Determine the advantages of utilizing a CRM system.
- Use what you’ve learned to improve customer service, sales, and marketing.
- Follow up on consumer encounters by documenting them.
WHO SHOULD ATTEND THIS COURSE?
- Executives
- Sales professionals
- Students
- Business partners
- Managers
- Marketing professionals
- Customer service professionals
- Anyone who is seeking improvement in skills for enhanced performance and career development
TARGETED SKILLS
- Seeking input and different perspectives
- Market analysis
- Customer orientation
- Conceptual thinking
- Balanced decision making
- Quality orientation
- Analyzing trends
- Performing analysis
- CRM
- Customer service
Available Options
Location | Language | Mode of Training | Duration | Date | |
---|---|---|---|---|---|
Online | English | Virtual | 5 Days | 9-13 Jun 2024 | |
Kuwait (Kuwait City) | English | Face-to-Face | 5 Days | 24-28 Mar 2024 | |
Ghana (Accra) | English | Face-to-Face | 5 Days | 17-21 Mar 2024 | |
Maldives (Male) | English | Face-to-Face | 5 Days | 2-6 Jun 2024 | |
Egypt (Cairo) | English | Face-to-Face | 5 Days | 17-21 Mar 2024 | |
India (New Delhi) | English | Face-to-Face | 5 Days | 17-21 Mar 2024 | |
Qatar (Doha) | English | Face-to-Face | 5 Days | 24-28 Mar 2024 | |
UAE (Dubai) | English | Face-to-Face | 5 Days | 24-28 Mar 2024 | |
Bahrain (Manama) | English | Face-to-Face | 5 Days | 2-6 Jun 2024 | |
Russia (Moscow) | English | Face-to-Face | 5 Days | 24-28 Mar 2024 | |
India (Mumbai) | English | Face-to-Face | 5 Days | 2-6 Jun 2024 | |
Oman (Muscat) | English | Face-to-Face | 5 Days | 9-13 Jun 2024 | |
Singapore (Singapore City) | English | Face-to-Face | 5 Days | 2-6 Jun 2024 | |
Armenia (Yerevan) | English | Face-to-Face | 5 Days | 17-21 Mar 2024 | |
Azerbaijan (Baku) | English | Face-to-Face | 5 Days | 9-13 Jun 2024 |
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