Emotional Intelligence for Effective Customer Relationship Management

INTRODUCTION

Emotional intelligence is a crucial and beneficial talent for CRM professionals. According to data, 90% of top performers across all industries had high levels of emotional intelligence, and a 40-year research found that emotional intelligence was 400% more potent than IQ in predicting success.

Having a high emotional intelligence not only helps you develop relationships with colleagues, leaders, and customers, but it may also help you rescue a failing customer relationship or strengthen current ones by forging stronger links.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Acquire some of the abilities required for strong emotional intelligence
• Know various methods for recognizing and measuring your own emotional intelligence
• Learn how emotional intelligence may help you become a trusted counsel to your customers.
• Learn how emotional intelligence helps when customer relationships are suffering.

WHO SHOULD ATTEND THIS COURSE?

• CRM professional
• Executives
• Sales managers
• Business partners
• Managers
• Marketing professionals
• Customer service professionals
• Anyone who is seeking improvement in skills for enhanced performance and career development

TARGETED SKILLS

• Market analysis
• Customer orientation
• Customer service
• Customer experience
• Customer support
• CRM
• EI
• EQ