Emotional Intelligence for Managers and Leaders

INTRODUCTION

Business organizations operate in a highly dynamic environment. As a manager and a leader we work in a highly complex business environment comprising of multicultural and multifunctional teams with varied personality types different levels of challenges. In order to lead effectively, it is important to understand and manage people.

Emotional Intelligence is a skill which is relevant and useful in personal as well as professional life. It is a key to create a highly positive impact on your team and organization. It is the foundation of developing people, teams, and culture that can adapt and survive challenging situations.

In today’s dynamic and highly competitive world, organizations need to develop and nurture those leadership traits, qualities, and competencies which help their leaders to be proactive towards understanding and managing their people.

Emotional Intelligence creates a more resilient and perseverant workforce. It helps in developing skills like empathy, collaboration, cooperation, decision-making, conflict management, motivation, etc.

This ensures an environment of trust, communication, commitment, and engagement in the organization.

WHY THIS COURSE?

This course will provide learners with the knowledge about Emotional Intelligence. This will help the learners to develop and in-depth understanding about the Goleman’s Framework of EI and its applicability in developing a more contingent and contemporary leadership style.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

WHO SHOULD ATTEND THIS COURSE?

• Supervisors
• HR Professionals
• Executives
• Directors
• Managers
• Senior Managers
• General Managers
• Supervisors
• Anyone who is seeking improvement in skills for enhanced performance and career development
• Mid-level and Top-level Managers and anyone who want to develop and understanding about EI and is keen to learn the skills and competencies required to create a healthy and productive workplace and enhancing their overall effectiveness through Emotional Intelligence.

COURSE OBJECTIVES

• Learn to lead with impact
• Gain valuable insights about inspiring and maintaining productive relationships
• Learn to bounce back from professional and personal setback more quickly
• Build credibility through Emotional Intelligence
• Learn the art of influencing people
• Develop a stronger inner locus of control
• Improve the relationship with self
• Learn to apply collaborative, empathetic and creative communication practices
• Harness emotionally intelligent motivational skills to achieve team results
• Develop a personal action plan to implement back at work
• Learn to address your own developmental needs in a professional environment
• Understand the key concepts, skills and techniques related to EQ.
• Learn the relationship between EQ and Leadership
• Learn tips and tactics to improve emotional intelligence – in yourself and among groups
• Leverage emotional intelligence in managing difficult discussions
• Improve personal and organizational resilience
• Develop your own emotional awareness and self confidence
• Understand the difference between IQ and emotional intelligence and its value
• Understand how emotions affect behavior and performance and techniques to manage emotions

TARGETED SKILLS

• People Management
• Leadership
• Stress Management
• Conflict resolution
• Communication
• Negotiation
• Rational Thinking
• Reasoning
• Empathy
• Compassion