Advanced Secretary Skills Masterclass

INTRODUCTION

This training teaches new and emerging office workers how to have a strong and positive effect in the workplace. It focuses on the fundamental core qualities required to create a confident and efficient character. This is supported by an in-depth examination of the behaviors and abilities required to attain and sustain greatness in the workplace.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVE

The attendees of this Certificate Program will be able to:

• Use the talents and characteristics of a first-rate office worker.
• Make a more confident first impression.
• Communicate effectively with supervisors, coworkers, and all levels of the organization.
• Handle the problems and pressures of modern office job.

WHO SHOULD ATTEND THIS COURSE

• Secretaries
• Administrators
• Receptionist
• Supervisors
• Administrative Assistants
• Administration Officers
• Anyone who is seeking improvement in skills for enhanced performance and career development

TARGETED SKILLS

• Time management
• Communication skills
• Team working
• Presenting yourself with impact