Effective Communication and Office Management

INTRODUCTION

All interactions, whether corporate or personal, rely on our ability to transmit the information clearly and simply, conveying exactly what we mean and in an acceptable manner while considering the context of the circumstance and the people with whom we are working.

Communication is the cornerstone to corporate growth and success. Whatever the application, it is critical that communication take place in a clear and succinct manner to minimize confusion and efficiently transmit the meaning and spirit of your message. It is critical for successful operations that you have great communication skills in order to get your idea across. In this course of effective communication and office management course you will develop communication skills necessary for administration.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Understanding the barriers in communication
• Consider yourself a manager, planning, making choices, and problem solving.
• Manage their ideas and feelings to boost their self-esteem and empowerment.
• At all levels and in all situations, communicate effectively and assertively.

WHO SHOULD ATTEND THIS COURSE

• Secretaries
• Administrators
• Receptionist
• Supervisors
• Administrative Assistants
• Administration Officers
• Anyone who is seeking improvement in skills for enhanced performance and career development

TARGETED SKILLS

• Planning
• Management
• Administration
• Communication skills