Identifying Key Performance Indicators for Managers

INTRODUCTION

Professionals in all sorts of enterprises, public and private, are recognizing more than ever that what is measured gets done, and what is done effectively gets rewarded. The goal of this course is to teach participants the science of transforming input and output to outcome.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Learn the principles of performance management and how to connect Key Performance Indicators (KPIs) to organizational goals.
• Learn how to create Key Performance Indicators that are appropriate for your organization.
• Manage Key Performance Indicators in your organization to avoid problems.
• Learn how change management influences performance management in depth.

WHO SHOULD ATTEND THIS COURSE?

• Personnel engaged in the development and implementation of performance measures
• Operational managers
• Quality managers
• Project managers

TARGETED SKILLS

• Systems thinking
• Performance management
• Change management
• Proactive thinking
• Problem solving
• Results orientation
• KPI designing