Proactive Listening Skills for Effective Internal Communication

INTRODUCTION

One of the most valuable skills you may have is the capacity to actually listen. People who are too busy chatting, preoccupied, or indifferent fail to listen. Failure to listen, for whatever reason, leads to miscommunication, misunderstandings, and unresolved problems, all of which are detrimental to any work setting. Proactive listening is not a natural ability. It must be practiced and employed often in order to establish strong working connections.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Learn the techniques of proactive listening.
• Know about importance of proactive listening for Effective Internal Communication
• Develop skills for proactive listening.
• Implement the proactive listening skills and communicate effectively.

WHO SHOULD ATTEND THIS COURSE?

• Managers
• Business professionals
• HR managers
• Team leaders
• Supervisors
• Employees who want to develop proactive listening skills

TARGETED SKILLS

• Verbal and non-verbal communication skills
• Rapport building
• Listening
• Organizing
• Internal communication