Email Etiquettes for Administrative Assistant

INTRODUCTION

How many emails does the average businessperson send and receive in a single day? According to Radicati Group market research, we have reached around 124 emails every day. And the figure continues to rise year after year. If you want to work as an office assistant, you should know that one of your key responsibilities will be to filter through, answer to, and send out emails. Consider this: you may never meet some coworkers or clients in person and only connect with them via email. Your emails will establish the entirety of their impression of you (and the firm you represent). So enroll in this course to master the golden standards of email etiquette for administrative assistants.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Write better emails in less time.
• Increase your productivity by using email.
• Improve your professional reputation by communicating via email.
• Adapt your emails to diverse audiences and workplace settings.
• Make your emails as clear as possible for optimum readership, understanding, and impact.
• Respond to emails that are vague or ambiguous.
• Create effective topic lines, greetings, signatures, and sign-offs.
• Use the right ‘To’, ‘Cc’, ‘Bcc’, and ‘Reply all’ areas.
• Set limits and say “no” without destroying relationships.
• Write with a positive and acceptable “tone.”
• To produce faultless emails with confidence, use the templates, undo send, and smart compose capabilities.

WHO SHOULD ATTEND THIS COURSE?

• Administrative Assistants
• Administrative Support Personnel
• Office Managers
• Executive Secretaries
• Experienced administrative professionals

TARGETED SKILLS

• Communication
• Structured thinking
• Ability to address complex situations through email
• Reading between the lines
• Time management