Designing Effective KPIs for Quality Management

INTRODUCTION

We need our organization to be the best in term of delivering quality and directing operations in order to achieve our objectives in the most efficient manner. We need everyone to grasp our purpose and strategy so that we can all pull in the same direction. How effectively can our dashboard reporting tools help you achieve your strategic objectives and goals? Are they adequately scheduled and developed for the users? How many reporting levels are required? How should our KPIs be communicated? Who should be allowed access? The information is available. The problem is getting it into the right hands at the right time.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Know about quality management
• Know what are the best KPI for quality management
• Design effective KPI for quality improvement
• Learn to prepare dashboard for measuring KPI for quality management

 WHO SHOULD ATTEND THIS COURSE?

• Project Managers
• Change management team
• Operational Excellence Personnel
• Operations Managers
• Asset Managers
• Supply chain manager
• Management Representatives
• Quality Directors
• Quality assurance professionals
• Anyone who is seeking improvement in skills for enhanced performance and career development

TARGETED SKILLS

• Analytical skills
• Critical thinking
• KPI
• Preparing dashboard
• Measuring KPI