Time Efficiency Skills for CRM Professionals

INTRODUCTION

If you work in CRM, you understand the importance of every hour spent productively or inefficiently. You are encouraged as a CRM expert to master time management in your CRM routine. So why not? After all, the CRM sector is regarded as one of the most time-consuming.

In this course, we will reveal some professional time management methods in CRM that will help you handle your chores with ease.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Keep up to date on the most prevalent customer issues.
• Work within a time limit
• Make use of a time tracking tools
• Delegate your responsibilities.
• Learn about the technologies that will be used for CRM.

WHO SHOULD ATTEND THIS COURSE?

• CRM professional
• Executives
• Decision makers
• Sales managers
• Business partners
• Managers
• Heads of departments
• Marketing professionals
• Anyone who is seeking improvement in skills for enhanced performance and career development

TARGETED SKILLS

• Building trust based relationships
• Influencing others
• Listening
• Interpersonal communication
• Creative thinking and problem solving
• Presenting ideas
• Building convincing business cases
• Thinking win / win
• Influencing others
• Seeking input and different perspectives
• Market analysis
• Customer orientation
• Conceptual thinking
• Balanced decision making
• Quality orientation
• Understanding of prospects’ motivation
• Persuading others
• Proactive thinking