Analyzing Trends for Effective Customer Relationship Management

INTRODUCTION

With the passage of time, the CRM (customer relationship management) system has evolved from a simple tool to an all-encompassing contact management programme. Being aware of some of the top CRM trends might help you stay ahead of the competition and be an essential part of the game. In order to keep growing in this this competitive world one must know about various trends of CRM. Here in this course you will learn about emerging trends of CRM and learn to analyze these trends of CRM.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Know the importance of learning about CRM trends
• Learn about various trends of CRM.
• Identify most effective trends of CRM
• Learn to analyze trends of CRM

WHO SHOULD ATTEND THIS COURSE?

• CRM professional
• Executives
• Decision makers
• Sales managers
• Business partners
• Managers
• Heads of departments
• Marketing professionals
• Customer service professionals
• Anyone who is seeking improvement in skills for enhanced performance and career development

TARGETED SKILLS

• Seeking input and different perspectives
• Market analysis
• Customer orientation
• Conceptual thinking
• Balanced decision making
• Quality orientation
• Analyzing trends
• Performing analysis