Active Listening Skills and Internal Communication

INTRODUCTION

Communication abilities are useful both in and out of the office. The ability to convey instructions, ideas, and thoughts clearly may help you succeed in any field. Anyone can improve their communication abilities with practice.

Active listening is a vital ability in effective communication. Attending this training will help you develop this soft skill, which will aid you in internal communication, relationship development and maintenance, issue solving, process improvement, and recalling knowledge such as instructions, procedures, and expectations.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Define active listening and the components that make it up.
• Determine how to improve your listening skills.
• Use your body language to demonstrate a pleasant listening attitude.
• Understand the distinction between compassion and empathy, as well as when each is appropriate.
• Using framing, positive purpose, and attention, cultivates a listening mentality.
• Communicate with sincerity.
• Recognize the communication process
• Inquire, explore for information, and employ paraphrase tactics.
• Create relationships in order to have a honest communication experience.
• Determine common listening issues and remedies

WHO SHOULD ATTEND THIS COURSE?

• Managers
• Business professionals
• HR managers
• Team leaders
• Supervisors
• Employees who want to develop active listening skills

TARGETED SKILLS

• Verbal and non-verbal communication skills
• Rapport building
• Listening
• Organizing
• Internal communication