Managing Conflict through Communication

INTRODUCTION

Conflict Resolution Through Communication teaches learners how to approach conflict constructively and how to improve their conflict management and resolution abilities. This training will teach you how to communicate simply and directly using both verbal and nonverbal strategies. You will learn how to handle disagreement, create clear expectations, and manage yourself and others in tough situations.

In this course, you will learn about the nature of conflict and whether it is positive or detrimental. We will study dispute resolution tactics, as well as the processes required to establish a mutual understanding. We will practice defusing and resolving conflict via exercises and role plays.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Develop constructive conflict resolution and management abilities.
• Discover why communication is so important in interpersonal interactions.
• Inquire about their previous beliefs, feelings, and behaviors towards conflict. Identify good and bad conflict.
• Strategies for coping with conflict when it arises Learn and practice the skills required to identify and resolve conflict.
• Discover a three-part methodology for dispute resolution.
• Create personal action plans for conflict resolution at work.

WHO SHOULD ATTEND THIS COURSE?

• Managers
• Business professionals
• HR managers
• Team leaders
• Supervisors
• Conflict resolution team

TARGETED SKILLS

• Verbal and non-verbal communication skills
• Conflict resolution
• Rapport building
• Listening
• Organizing