Managing the Unacceptable

INTRODUCTION

Interpersonal challenges and unacceptable can derail even the best-laid plans if not handled effectively. This training course will teach you how to solve the most difficult problems by employing a range of approaches and tried-and-true procedures. You’ll discover your favorite problem solving approach and learn how to adjust it to the scenario at hand. You will also learn about influencing abilities and power bases, as well as when and how to use them. In this training session, you will learn how to resolve disputes and utilize them as a springboard for good change.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Define and comprehend the many sources of unacceptable.
• Determine problem-solving approaches.
• Utilize your influencing abilities and investigate your relationships with others.
• Use the many bases of power and modify them depending on the scenario.

WHO SHOULD ATTEND THIS COURSE?

• Supervisors
• HR professional
• Business professionals
• Managers
• Specialist
• Team leaders
• Business partners
• Crisis management team

TARGETED SKILLS

• Handling rejections
• Proactive listening
• Leading others
• Situation analysis
• Problem solving
• Self-assessment
• Sensitivity to others
• Understanding motivational needs