Designing Effective KPIs for Healthcare

INTRODUCTION

A healthcare key performance indicator (KPI) or metric is a well-defined performance measurement used to monitor, evaluate, and optimize all essential healthcare operations in order to maximize patient satisfaction. Many of these measurements are really hospital-specific key performance indicators. In this course you will learn how to set KPI for healthcare

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Understands KPI for healthcare
• Know about professional dashboard for healthcare
• Design KPI for healthcare
• Effectively manage KPI measurement process for healthcare

WHO SHOULD ATTEND THIS COURSE?

• Strategy planner
• Performance management professionals
• Senior managers
• Business professionals

TARGETED SKILLS

• KPI development and use
• Systems thinking
• Performance management
• Change management
• Proactive thinking
• Problem solving
• Analytical skills