Conflict Resolution and Crisis Management Training

INTRODUCTION

In business organizations, crisis and conflict exist via or between individuals or groups. The presence of a crisis or conflict amongst groups or individuals inside the same organization can have a number of negative implications. As a result, crisis management and conflict resolution are required. Crisis management and conflict resolution are vital in the business and in our personal life.

Attendees will learn how to prevent confrontations, reduce tensions, enhance relationships, generate alternatives to any situation, and much more in this course.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Recognize the danger conditions that might lead to a disaster.
• Improve your ability to resolve disagreements swiftly and confidently.
• Understand how to establish and maintain a productive, safe, and compassionate work environment.
• Obtain certification in Crisis Management and Conflict Resolution.

WHO SHOULD ATTEND THIS COURSE?

• Supervisors
• HR Professionals
• Students
• Managers
• Team Leaders
• Heads of department
• Administrator
• Anyone who is seeking improvement in skills for enhanced performance and career development

TARGETED SKILLS

• Forward thinking
• Crisis management
• Conflict resolution
• Analytical skills
• Problem solving
• Situation analysis
• Futuristic vision