Proactive Listening Skills

INTRODUCTION

Communication skills are crucial to all we do every day, whether at home, business, or play. Proactive listening entails the best aspects of communication, such as listening to what others are saying, digesting the information, and reacting to it in order to clarify and elicit more information. This programme will assist participants in developing and practicing active listening skills.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Define active listening and the components that make it up.
• Determine how to improve your listening skills.
• Use your body language to demonstrate a pleasant listening attitude.
• Understand the distinction between compassion and empathy, as well as when each is appropriate.
• Using framing, positive purpose, and attention, cultivate a listening mentality.

WHO SHOULD ATTEND THIS COURSE?

• Anyone who want to develop listening skills
• PR Professionals
• Business professionals
• Students
• Managers

TARGETED SKILLS

• Active listening
• Proactive listening
• Verbal and non-verbal communication