Designing KPIs for Process Improvement

INTRODUCTION

Process improvement is all about making things operate better, whether this is due to a faulty process or because we know it might be better. When you utilize information from your organization to generate Key Performance Indicators (KPIs) that help you drive the correct sorts of progress, the rate of change may be significantly faster.

KPIs are popular in most firms, however they frequently do not provide the complete picture, or they tell you how horrible things have been. This course will help you see your business processes and the associated KPIs in a new light, allowing you to create your own set of tools to assist you choose the proper process optimization actions.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Understand KPI (role, type and use)
• Learn step to step process to design KPI for process improvement
• Advice on how to make KPIs work for the company.
• Implement your KPI in your company for process improvement

WHO SHOULD ATTEND THIS COURSE?

• Business analysts
• Performance management team
• Change management team
• Balance score cared managers

TARGETED SKILLS

• KPI development
• Process improvement
• Problem solving
• Analytical thinking
• Change management