Fundamentals of Business Process Management

INTRODUCTION

This course uses tried-and-true process management principles and methods to assist you in developing a framework for continuous improvement in your firm. Identify possibilities for process improvement and gain practical expertise in process mapping, lean management, and other scientific methodologies for successful process management. Build powerful metrics that will allow you to track the progress of any process in real time. Keep effective controls in place to optimize capacity and manage process variability, risk, and change. Improve your leadership abilities to foster a culture of continuous development.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Use diagnostic tools to discover and repair broken processes, structural faults, system disconnects, and human difficulties.
• Create beautiful methods and problem-solving techniques that will allow you to do more with less.
• Allocate resources and capability to processes in the most efficient way possible.
• Capture critical cost, time, and quality metrics.
• Turn employee angst into ideas for bettering processes, people, and systems.
• Show top management cost-cutting and return-on-investment potential.

 WHO SHOULD ATTEND THIS COURSE?

• Project Managers
• Change management team
• Operational Excellence Personnel
• Operations Managers
• Asset Managers
• Supply chain manager
• Management Representatives
• Quality Directors
• Quality assurance professionals
• Anyone who is seeking improvement in skills for enhanced performance and career development

TARGETED SKILLS

• Continuous improvement
• Understand kaizen concept
• Planning and organizing
• Performance measures
• Developing framework for measurement
• Bench marking
• Quality improvement
• Business process