KPI for Business Process Management

INTRODUCTION

This course will provide you with a solid understanding of practical measurement techniques as they apply to the analysis and design of business processes in order to ensure BPM success. The course will offer essential concepts and techniques based on the fundamental axioms of process management, as well as practical applications of how the axioms may be used at the organizational and business process levels. You’ll learn how to use process measurement to both the analysis and design of business processes, as well as key success criteria and potential traps to avoid. You will be able to use important skills and knowledge of process measurement in a practical approach through case studies, and you will learn how to apply such information to your business using connection activities.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to understand:

• Use BPMN to model the business process
• Execute modeled process in a BPM Engine.
• Measure business process execution using key performance indicators (KPIs)
• Define and optimize process improvements

 WHO SHOULD ATTEND THIS COURSE?

• Project Managers
• Operational Excellence Personnel
• Operations Managers
• Asset Managers
• Supply chain manager
• Management Representatives
• Quality Directors
• Quality assurance professionals
• Anyone who is seeking improvement in skills for enhanced performance and career development

TARGETED SKILLS

• ISO 9001:2015 Standards
• Gap Analysis Assessment
• Risk-Based Thinking
• Auditing
• Quality Management
• Control of quality
• Quality management
• Quality control and assurance
• Applying quality tools
• KPI