Leadership, Business Process Improvement, and Process Mapping

INTRODUCTION

A diagram is worth a million words. Process mapping is both an art and a science when it comes to process improvement. This course aims to develop participants’ process mapping skills by assisting them in understanding the various process mapping approaches, ranging from simple flow charts to value stream mapping. Additionally, this course covers leadership, organizational culture, and best practices for project leadership and implementation.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Examine, comprehend, and document the current condition of the process.
• Learn flowcharts, DMAIC, and 6 sigma technique are used to model processes.
• Be able to apply course material to a fun simulation.
• Determine potential areas for improvement in a business process.
• Redesign the process, execute the solution, and put controls in place.
• Discover what causes bad communication and how to implement optimal practices.
• Learn how to be a leader while producing results.
• Learn how to be a leader by gaining influence, generating alignment, and executing on goals.

WHO SHOULD ATTEND THIS COURSE?

• Business and Systems Analysts
• Information Technology Professionals
• Business Process Redesign Specialists
• BPM Project Leaders
• BPM Project Team Members
• Quality Specialists
• Process Owners
• Business Professionals
• Anyone who is seeking improvement in skills for enhanced performance and career development

TARGETED SKILLS

• Process mapping
• Understanding process improvement
• Applying Lean
• Process measurement
• Benchmarking