Strategic Business Process Management

INTRODUCTION

This course introduces the knowledge and strategies needed to assess and design new processes, as well as redesign and enhance current ones. It gives an overview and discussion of the ideas, concepts, and practices needed to transition your company from a traditional, functional structure to a process-centric organization. The course teaches a systematic strategy and technique for planning, monitoring, measuring, and controlling the performance of your company’s business processes, as well as redesigning and enhancing individual processes. This course focuses on identifying process change opportunities and presenting the process analysis, modelling, and design methodologies and tools needed to enhance performance. Participants will learn how to scope particular processes and document results using graphical models, as well as how to create measuring methodologies for assessing outcomes.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Recognize the need and advantages of business process management.
• Learn the fundamentals of business process management and how to apply them.
• Learn about BPM best practices and techniques.
• Understand the responsibilities of change management, process architecture, process analysis, process redesign, process improvement, process automation, and organizational design – and how to combine them.
• Understand the fundamentals of BPM management and measurement approaches.

 WHO SHOULD ATTEND THIS COURSE?

• Project Managers
• Change management team
• Operational Excellence Personnel
• Operations Managers
• Asset Managers
• Supply chain manager
• Management Representatives
• Quality Directors
• Quality assurance professionals
• Anyone who is seeking improvement in skills for enhanced performance and career development

TARGETED SKILLS

• Continuous improvement
• Understand kaizen concept
• Planning and organizing
• Performance measures
• Developing framework for measurement
• Bench marking
• Quality improvement
• Business process
• Process optimization