Improving Quality through Benchmarking

INTRODUCTION

Benchmarking is the ongoing process of comparing products, services, and procedures to the most difficult rivals or organizations acknowledged as industry leaders. This training is designed to enhance practical abilities in dealing with quality improvement and building tools for benchmarking. Participants will gain a solid framework for measuring quality improvement, from the time they are chosen and aggregated until the results are filed and collected in performance reports in a logical structure.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to understand:

• Know what quality improvement is?
• Acquire the expertise to understand why benchmarking is important for quality improvement
• Build tools for benchmarking.
• Measure quality improvement

 WHO SHOULD ATTEND THIS COURSE?

• Project Managers
• Change management team
• Operational Excellence Personnel
• Operations Managers
• Asset Managers
• Supply chain manager
• Management Representatives
• Quality Directors
• Quality assurance professionals
• Anyone who is seeking improvement in skills for enhanced performance and career development

TARGETED SKILLS

• Data handling
• Using data constructively
• Performance measures
• Developing framework for measurement
• Bench marking
• Quality improvement