Quality Management and Control of Quality

INTRODUCTION

This course combines strategy with quality to assist participants build the skills needed to create their organization’s quality strategic plans. The course will walk learners through the history of quality and strategy, connecting the two via practical applications. Participants will learn how to assess the existing state of an organization and identify gaps and future needs. The course will also look at the strategic planning process from inception through initiative selection. Furthermore, the process of identifying quality key result areas will be described. Participants will walk away with the tools, skills, and information they need to begin their own path of strategizing for their quality departments and developing deployment strategies.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Define quality and control of quality concepts by emphasizing the key components of quality strategic planning.
• Examine the present circumstances recognizing possibilities in order to develop a quality control strategy
• Create quality control objectives for their quality department.
• Transform a quality control strategy into an operational plan.
• Examine how to assess the performance of a quality control plan, how to identify Key Performance Indicators (KPIs), and how to create a balanced scorecard for the quality department.

 WHO SHOULD ATTEND THIS COURSE?

• Project Managers
• Operational Excellence Personnel
• Operations Managers
• Asset Managers
• Quality Assurance Personnel.
• Anyone who is seeking improvement in skills for enhanced performance and career development

TARGETED SKILLS

• Problem solving
• Applying quality tools
• Selecting quality models and systems
• Critical thinking skills
• Using applied statistics
• Control of quality