Quality Management Tools and Techniques

INTRODUCTION

The course will teach participants about the history and evolution of the notion of quality, as well as the history of quality gurus and tools. The training will focus on applications of quality systems, models, and methods such as excellence awards, ISO systems, and breakthrough improvement approaches like as ‘Lean’ through numerous workshops and role plays. This highly interactive session will teach participants how to use the strong quality tools employed by leaders. Participants will walk away with best practices for selecting, designing, and implementing quality structures and tools in their businesses.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Describe the significance of quality models and describe the main quality ideas and frameworks employed by quality experts.
• Use TQM improvement techniques to increase customer satisfaction and improve internal operations.
• Use well accepted methods of improvement.
• Improve lean thinking

WHO SHOULD ATTEND THIS COURSE?

• Project Managers
• Operational Excellence Personnel
• Operations Managers
• Asset Managers
• Quality Assurance Personnel.
• Anyone who is seeking improvement in skills for enhanced performance and career development

TARGETED SKILLS

• Problem solving
• Applying quality tools
• Selecting quality models and systems
• Critical thinking skills
• Using applied statistics