Total Quality Management

INTRODUCTION

The course will teach participants about the history and evolution of the notion of quality, as well as the history of quality gurus and tools. The training will focus on applications of quality systems, models, and methodology such as excellence awards, ISO systems, and breakthrough improvement approaches like as ‘Lean’ and ‘Six Sigma’ through numerous workshops and role plays. This highly interactive session will teach participants how to use the strong quality tools employed by leaders. Participants will walk away with best practices for selecting, designing, and implementing quality structures and tools in their businesses.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Describe the significance of quality models and describe the main quality ideas and frameworks employed by quality experts.
• Discover the success factors for Total Quality Management (TQM) implementation.
• Use TQM improvement techniques to increase customer satisfaction and improve internal operations.
• Use well accepted methods of improvement.

WHO SHOULD ATTEND THIS COURSE?

• Senior managers
• Operations supervisors
• Business professionals
• Operations managers
• Anyone who is interested in TQM.
• Employees who want to gain new skills and knowledge to improve their career in TQM

TARGETED SKILLS

• Problem solving
• Applying quality tools
• Selecting quality models and systems
• Using Lean and Six Sigma applications
• Change management
• Understanding ISO systems
• Applying benchmarking