Designing Effective KPIs for Administration

INTRODUCTION

Administrative key performance indicators are metrics used by businesses to assess the amount and quality of administrative services provided. Managers may assign these, which are usually associated with employee objectives, to ensure that administrative team members’ performances contribute to the organization’s success and growth. Managers may measure percentages, ratios, and time periods to assess performance since KPIs can be quantitative numbers.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Obtaining and distributing critical information for attendees and agendas
• Creating useful daily reports or updates
• Imaginative ways for how they may help their management
• Define and choose the appropriate KPIs.

WHO SHOULD ATTEND THIS COURSE?

• Supervisors
• HR
• Team Leaders
• Business personnel
• Managers
• Administrators
• Administrative Executives
• Anyone who is seeking improvement in skills for enhanced performance and career development

TARGETED SKILLS

• Forward thinking
• Time management
• KPI
• Administration
• Success and growth