Reception Skills Training

INTRODUCTION

This Receptionist Skills Training Course is designed to teach employees who work in reception areas with the skills and behaviors required to give outstanding service to visitors and customers (both internal and external), resulting in a positive first impression.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Recognize the significance of the position of reception and the receptionist
• Know what skills to employ and behaviors to exhibit in order to deliver outstanding service and make a good first impression.
• Have the ability to operate in a courteous but efficient manner.
• Understand how to properly deal with upset individuals and difficult requests.

WHO SHOULD ATTEND THIS COURSE

• Supervisors
• Receptionist
• Anyone who is seeking improvement in skills for enhanced performance and career development

TARGETED SKILLS

• Forward thinking
• Emotional control
• Image building
• Interpersonal communication
• Service orientation