Telephone Etiquettes for Receptionist and Staff

INTRODUCTION

Telephone communication skills and call handling etiquette are required for anybody who answers the phone or makes calls to consumers, as this specialist represents the organization. You appear to want this image to be as nice as possible. The capacity to efficiently handle issues and duties indicates the professionalism of both your firm and a person who deals with clients. Your call center specialist must know how to control a phone conversation. Telephone abilities are among the most sought-after in the corporate world. Undertrained employees who handle calls badly, on the other hand, might cost your company a lot of money.

This telephone skills course delivers the information required for anybody who makes or answers calls on behalf of a company.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Efficiently handle a customer’s concerns or complaints
• Ability to get or provide essential information in a brief and exact manner
• Make your organization’s front line great.
• Practice the finest telephone complaint handling strategies.

WHO SHOULD ATTEND THIS COURSE

• Front Desk Executives and other Personnel
• Receptionists
• Administrative Professionals
• Customer Service Agents and Staff
• Call Centre Staff
• Anyone who is seeking improvement in skills for enhanced performance and career development

TARGETED SKILLS

• Forward thinking
• Emotional control
• Image building
• Interpersonal communication
• Service orientation