Increase Sales Through Customer Service Professionals

INTRODUCTION

Front-line professionals in sales and customer service have a difficult job: managing consumers and keeping them pleased. High-quality sales and customer service training transforms your employees into specialists and increases reputation, leading in more sales.

We will give you with sales and customer service training that is tailored to your sales strategies, business goals, and goods in this course. Our blended learning systems enable your staff to access learning resources from any location and at any time.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Build greater customer connections requires etiquette and communication skills.
• Strategies for increasing customer loyalty and increasing income from current customers
• Tools for boosting positioning and gaining referral business
• How to handle concerns and deliver answers with confidence.

WHO SHOULD ATTEND THIS COURSE?

• Sales professional
• Marketing team
• Marketing and sales manager
• Supervisors deals in customer service
• Business professionals
• Customer service representatives

TARGETED SKILLS

• Customer service
• Verbal and non-verbal communication
• Influencing
• Negotiating
• Customer relationships
• Sales competence
• Decision making