Managing Customer Feedback

INTRODUCTION

There is no doubt that excellent customer service has a positive influence on a company. This course of managing customer feedback will provide you with the skills you need to communicate with and establish relationships with your customers. We may be delivering a service now and getting one tomorrow; it is the beauty of this that makes effective customer service a really human endeavor.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Recognize the significance of providing consumer feedback to the team.
• Able to effectively provide good and negative client feedback to my team
• Define possible service gaps and techniques for closing them.
• Create a culture that values client input and devise tactics to handle concerns before they arise.
• Diffuse tough client situations in order to concentrate on practical answers.
• Learn why consumers complain.

WHO SHOULD ATTEND THIS COURSE?

• CRM professional
• Executives
• Sales managers
• Business partners
• Managers
• Marketing professionals
• Customer service professionals
• Anyone who is seeking improvement in skills for enhanced performance and career development

TARGETED SKILLS

• Market analysis
• Customer orientation
• Customer service
• Customer experience
• Customer support
• Conceptual thinking
• Balanced decision making
• Quality orientation
• Understanding of prospects’ motivation
• Persuading others
• Engaging customers
• Customer feedback management