Customer Support, Customer Service, and Customer Experience Masterclass

INTRODUCTION

When you proactively give excellent customer service, you delight customers and turn them into raving fans. Customer services is when you respond to customer issues, please them, and make them into enthusiastic fans. Attend this workshop to discover how to utilize customer service and experience to produce satisfied consumers.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Convert angry and dissatisfied consumers into devoted customers.
• Provide excellent customer service and a fantastic product that works and solves consumer concerns.
• Understand what customer experience is and how it differs from customer assistance.
• Discover the proactive approach to customer service and experience.
• Create methods for identifying good clients and providing a better customer experience to them.
• Learn the difference between proactive and reactive customer service.
• Learn effective customer service and customer experience abilities that will put you ahead of the competition.

WHO SHOULD ATTEND THIS COURSE?

• CRM professional
• Executives
• Sales managers
• Business partners
• Managers
• Marketing professionals
• Customer service professionals
• Anyone who is seeking improvement in skills for enhanced performance and career development

TARGETED SKILLS

• Market analysis
• Customer orientation
• Customer service
• Customer experience
• Customer support