Effective Customer Retention

INTRODUCTION

Client retention is a statistic used by organizations to track customer loyalty over time and determine overall success. Companies will adopt numerous techniques to decrease the number of clients lost in a given period and improve their experiences to guarantee that they remain loyal to the firm. This course will teach you how to define and identify client retention points, how to decrease or flatten churn, and how to enhance retention over time.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Understand the distinction between excellent and bad retention.
• Determine the secrets to exceptional retention.
• Implement techniques that will reduce your turnover rate.
• Learn how to increase long-term retention.

WHO SHOULD ATTEND THIS COURSE?

• Customer service professionals
• Sales and operations professionals
• Marketing and sales manager
• Business professionals

TARGETED SKILLS

• Soft skills
• Interpersonal skills
• Customer retention
• Customer satisfaction
• Customer service
• Influencing