Effective Grievance Addressal Training

INTRODUCTION

A grievance is any actual or fictitious feeling of discontent or unfairness that a person has about his job and its nature, as well as regarding management policies and processes. The employee must articulate it and bring it to the attention of management and the organization. In this course the attendees will learn how to handle grievance of employees effectively.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Understand the problem of employees
• Be able to understand grievance adressal process
• Handle grievance

WHO SHOULD ATTEND THIS COURSE

• Managers
• HR Professionals
• ER specialist
• Team leaders
• Anyone who is seeking improvement in skills for enhanced performance and career development

TARGETED SKILLS

• Leadership skills
• Communication skills
• Performance management
• Employees relations