Active and Proactive Listening Skills at Workplace

INTRODUCTION

As workplaces become busier and organizational change becomes more common, the skill of active and proactive listening becomes even more important. Good listeners end up with interesting work, healthy working relationships, and long-term career success. This is not by chance. Personal success in the workplace is heavily reliant on effective listening skills.

Participants can expect to not only learn the theory behind active and proactive listening in this highly interactive workshop, but also to participate in participatory exercises and activities to practice the newly learned skill of active and proactive listening.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Listen to others with empathy.
• To achieve personal and organizational success, you must be able to use active listening skills.
• Improve your professional and personal relationships.
• Demonstrate proactive listening skills for others to follow.
• Recognize your old listening habits and implement more effective active listening techniques.

 WHO SHOULD ATTEND THIS COURSE?

• Team leaders
• Supervisors
• Managers
• Board members
• Anyone who is seeking improvement in skills for enhanced performance and career development

TARGETED SKILLS

• Verbal and non-verbal communication
• Listening skills
• Proactive listening
• Active listening