Interpersonal Skills and Communication Skills at Workplace

INTRODUCTION

The ability of team members to communicate with one another via multiple means and channels is critical to organizational success. Our interactions with others shape how we are perceived, and thus each of these interactions is an opportunity to achieve a predetermined goal. Effective communication is one of the most powerful skills for achieving goals, whether on a personal or organizational level. This training course will teach you how to focus on your purpose, profile your audience, and develop your message with clarity for maximum impact and outcome. The ability to foster open discussion and ongoing dialogue is critical for communication success. This training course will help you improve your ability to become better at active listening, receiving and giving effective feedback, dealing with different and diverse cultures, and managing conflicts in order to improve the quality of your relationships and productivity.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Use the skills required for effective communication.
• Showcase their ability to communicate across cultural boundaries.
• Use active listening and empathic listening techniques.
• Know about interpersonal conflict resolution
• Constructively respond to feedback and criticism.

 WHO SHOULD ATTEND THIS COURSE?

• Team leaders
• Supervisors
• Managers
• Board members
• Anyone who is seeking improvement in skills for enhanced performance and career development

TARGETED SKILLS

• Verbal and non-verbal communication
• Influencing others
• Assertiveness
• Active listening
• Building rapport
• Networking and giving feedback
• Conflict management
• Organizing and leading