Handling Difficult and Challenging People At The Workplace

INTRODUCTION

Getting outcomes via people is a difficult assignment for most employees. This programme is designed to assist participants improve their capacity to deal with a variety of unpleasant behaviors from customers and coworkers in order to transform them into workplace allies.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Determine the qualities of tough individuals.
• List the several categories of tough individuals.
• Understand individuals and how they act
• Control your own emotions, such as rage and worry.

WHO SHOULD ATTEND THIS COURSE?

• Supervisors
• HR professionals
• Business professionals
• Managers
• For every working professional who wants to strengthen working relationships at all levels in order to establish collaboration cooperation.

TARGETED SKILLS

• Anger management
• EI
• Negotiation
• Influence