Conflict Resolution through Interpersonal Skills

INTRODUCTION

Interpersonal issues and conflicts within teams, if not managed properly, can derail even the best-laid plans. This training course will teach you how to solve even the most difficult problems by employing a variety of approaches and tried-and-true techniques. You will identify your preferred conflict resolution style and learn how to adapt it to the situation at hand; you will also learn about influencing skills and power bases, as well as when and how to use them. This training course will teach you how to resolve conflicts and use them as a springboard for positive change.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Define and comprehend the various sources of conflict.
• Determine your personal conflict resolution styles.
• Explore relationships with others and use your influencing skills.
• Manage team conflict and engage in effective team problem solving
• Use the various bases of power and change them depending on the situation.
• Experiment with various strategies for winning people’s hearts and minds.

 WHO SHOULD ATTEND THIS COURSE?

• Team leaders
• Supervisors
• Managers
• Board members
• Anyone who is seeking improvement in skills for enhanced performance and career development

TARGETED SKILLS

• Leading others
• Interpersonal communication
• Organizational communication
• Influencing others
• Managing change
• Presenting ideas
• Conflict resolution
• Interpersonal skills