Delivering Constructive Criticism

INTRODUCTION

This course is appropriate for anyone who wants to learn how to deliver meaningful criticism and turn negative feedback into a powerful social and self-development tool.

The course addresses the activation of the assertive traits on three main levels: cognitive, emotional, and behavioral, thus creating an extended framework for understanding, analyzing, and delivering both positive and negative feedback.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Use assertiveness techniques to deliver constructive criticism.
• Recognize the differences between passive, aggressive, and assertive reactions to criticism.
• Provide constructive positive feedback.
• Determine the primary roles and types of criticism.
• Overcome major roadblocks in providing helpful feedback.
• Understand how to mentally prepare yourself to deliver criticism assertively.
• Prepare and write constructive critical messages.
• Analyze the critical messages from a confident standpoint.

 WHO SHOULD ATTEND THIS COURSE?

• Team leaders
• Supervisors
• Managers
• Board members
• Anyone who is seeking improvement in skills for enhanced performance and career development

TARGETED SKILLS

• Verbal and non-verbal communication
• Influencing others
• Assertiveness
• Building rapport
• Networking and giving feedback
• Criticism