Driving Performance through Benchmarking Business Processes

INTRODUCTION

Benchmarking is an important component of continuous development. We don’t know how competitive we are or where we should focus our improvement efforts unless we benchmark. Benchmarking assists firms in balancing internal issue solving and improvement operations with external environmental realities. This includes other industries that provide comparable activities, geographically isolated firms, and non-profit or governmental organizations. Benchmarking may be undertaken by direct rivals under the correct conditions, resulting in increased performance that benefits all stakeholders. Benchmarking not only raises knowledge of what and where “best” performance exists, but it also facilitates the paradigm change that internally focused teams might struggle to achieve. It encourages the innovative adoption and adaption of “best” practices to assist companies in gaining a competitive advantage.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Implement an effective performance metrics system for shared services
• Assess performance measurement data
• Know what activities are necessary to prepare a process for improvement if it is not ready for improvement.
• Improve process performance using an effective improvement methodology
• Learn what is benchmarking and why is it vital for firms to participate in benchmarking activities?
• Know how to choose, define, plan, and carry out effective benchmarking programmes.
• Learn how to guarantee that best practices are discovered, implemented, and changed as needed inside the business..

WHO SHOULD ATTEND THIS COURSE?

• Project Managers
• Operational Excellence Personnel
• Operations Managers
• Asset Managers
• Quality Assurance Personnel.
• Anyone who is seeking improvement in skills for enhanced performance and career development

TARGETED SKILLS

• Value Techniques
• Budget Analysis
• Life Cycle Costing
• Project Management
• Risk Management
• Cost estimation
• Benchmarking