Soft Skills for Sales Professionals

INTRODUCTION

As a salesperson, you most likely know your product inside and out. However, success in sales demands more than simply technical knowledge. Soft talents, those difficult-to-define relationship qualities that help you win your customer’s trust, are equally crucial to your bottom line, and they’re more critical than ever in today’s global, virtual, and continuously moving environment. This course delves deeply into soft skills, revealing ways to help you boost your emotional intelligence and interact more effectively with prospects.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Understand hard sales skills v soft sales skills
• Why soft skills matters for sales professionals?
• Build empathy in sales
• Connect easily with customers by using soft skills

WHO SHOULD ATTEND THIS COURSE?

• Supervisors
• Sales professionals
• Marketing managers
• Students of marketing management
• Anyone who is interested to improve soft skills
• Employees who want to gain new skills and knowledge to improve their career

TARGETED SKILLS

• Soft skills
• Interpersonal skills
• Verbal and non-verbal communication
• Influencing
• Sales effectiveness