Active and Proactive Listening Skills for Supervisors

INTRODUCTION

Many managers take their ability to listen for granted. However, these individuals are frequently astonished to hear that others do not believe they listen as effectively as they might or should. They solve issues for others rather than guiding them to achieve their own conclusions, they assume others have already bought into an idea or change before they have, and they lose out on critical information that may help them create credibility and learn about their teams. This course examines active and proactive listening abilities through the eyes of a leader. The curriculum explores critical habits that, if immediately implemented, can increase a person’s capacity to listen and lead.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Explain the significance of listening for persons in positions of leadership.
• Suggestions for remaining alert and giving them your complete attention
• Outline a procedure for initiating communication.
• Introduce the Socratic approach and its importance to leaders.

WHO SHOULD ATTEND THIS COURSE?

• Managers
• Supervisors
• Team leaders
• Anyone who is seeking improvement in skills for enhanced performance and career development

TARGETED SKILLS

• Decision-making
• Planning and organizing
• Leading and controlling
• Problem solving
• Communication
• Coaching
• Mentoring
• Managing time
• Data analytics
• Active listening
• Proactive listening