Customer Service and Team Building Training

INTRODUCTION

Do you need a practical, enjoyable, and well-respected team development and culture change programme for your customer service staff?

This training course offers a training intervention that will completely revolutionize your customer service technique. Give your customer service team motivation and tried-and-true methods to boost your corporate culture and the customer engagement experience..

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Create a unified vision for how to service internal and external clients.
• Clarify shared principles about how to treat one another
• Recognize fresh possibilities to make a good influence in the lives of others
• Make a concerted effort to create a more effective atmosphere.
• Build a customer service team

WHO SHOULD ATTEND THIS COURSE?

• CRM professional
• Executives
• Sales managers
• Business partners
• Managers
• Marketing professionals
• Team leaders
• Customer service professionals
• Anyone who is seeking improvement in skills for enhanced performance and career development

TARGETED SKILLS

• Market analysis
• Customer orientation
• Customer service
• Customer experience
• Customer support
• Conceptual thinking
• Balanced decision making
• Quality orientation
• Understanding of prospects’ motivation
• Persuading others
• Engaging customers
• Customer feedback management
• Customer expectation
• Team building