Handling Complaints Tactfully Over E-mails

INTRODUCTION

Email customer service is designed to provide clients with faster replies and solutions while helping businesses to save operational expenses. When email threads are sent back and forth unnecessarily because inquiries aren’t answered, the operational expenses outweigh the cost of phone contacts. Sloppy emails may erode a company’s reputation.

As a result, you must carefully compose and proofread your communications. How do you go about it? The answer is here in this course

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Explain the requirements for dealing with unsatisfied consumers.
• Use the concepts in business correspondence.
• Use the foundations of excellent business email writing.
• Plan and organize their customer responses

WHO SHOULD ATTEND THIS COURSE?

• Complaint handling teams
• Sales and marketing teams
• Any person who want to learn how to draft effective emails for handling complaint

TARGETED SKILLS

• Time management
• Interpersonal skills
• Communication through email
• Email drafting skills