Mastering Difficult Conversations

INTRODUCTION

This is the course for you if you want to communicate effectively with your coworkers, employees, boss, family, and friends. Master Difficult Conversations teaches you the essential tools and know-how needed to communicate effectively in order to build stronger relationships and achieve better results. This course will teach you how to use the communication process, the various communication channels and how to recognize which channel is appropriate for which personality style, the power of persuasion and how to use multiple persuasion styles, how to work and manage virtual teams, how to communicate cross-culturally, and much more. And you’ll learn how to do it in a fun and informative way.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• Learn more useful way of approaching difficult conversations
• Consider difficult conversations in three stages, each requiring different considerations and tasks;
• Step-by-step guide for dealing with difficult conversations
• Try true communication methods for enhancing your leadership and management abilities
• Understand and control your emotions prior to, during, and after these difficult workplace conversations.

 WHO SHOULD ATTEND THIS COURSE?

• Team leaders
• Supervisors
• Managers
• Board members
• Anyone who is seeking improvement in skills for enhanced performance and career development

TARGETED SKILLS

• Verbal and non-verbal communication
• Listening skills
• Proactive listening
• Active listening
• Handling difficult situation
• Influencing