Human Experience Management Masterclass

INTRODUCTION

Employee experience is one of the most rapidly expanding sectors in human resources. Employees’ job experience has a direct impact on their capacity to manage with stress and offer high levels of innovation, service, and agility. Poor staff experiences result in poor customer experiences, lower productivity, and poor job quality. It is also vital to recruit, engage, and retain high-performing people to provide employees with a meaningful and exciting work experience. Human experience management focuses on the crucial role that employee experience plays in building flexible, high-performing organizations.

COURSE METHODOLOGY

This course is designed in the form of workshop which will includes a variety of learning tools to help participants function effectively and efficiently in a multifunctional environment through various methodologies including;

• Short lectures
• Brainstorming
• Case studies
• Group activities
• Role playing

COURSE OBJECTIVES

The attendees of this Certificate Program will be able to:

• The importance of employee experience in linking leadership decisions to corporate success.
• Employee engagement and performance are influenced by three types of employee experiences.
• Methods and tools for shaping, measuring, comprehending, and managing employee experience.
• How to Begin Developing a Human Experience Management Strategy in Your Organization

WHO SHOULD ATTEND THIS COURSE

• Managers
• HR Professionals
• ER specialist
• Team leaders
• Anyone who is seeking improvement in skills for enhanced performance and career development

TARGETED SKILLS

• Leadership skills
• Communication skills
• Performance management
• Employees relations